Demystifying the Process: Writing a Legal Complaint Online in the Consumer Court in India



In a time when digital transactions and e-commerce rule the day, customers nonetheless occasionally run into problems with vendors or service providers. It becomes a feasible option to take the dispute to the Consumer Court when conventional techniques are unable to resolve these difficulties. The purpose of this tutorial is to make it easier for consumers to file an online complaint with the Consumer Court of India by demystifying the process.

Understanding the Consumer Protection Act

The foundation of Indian consumer empowerment legislation is the Consumer Protection Act, 2019. Learn about this extensive act before you start writing a complaint. It establishes the basis for your legal options and spells out your rights as a consumer.

Choose the Right Forum

Depending on the amount of the claim, there are many levels at which consumer complaints can be brought. Choose the relevant consumer forum, which may be the National Consumer Disputes Redressal Commission (for claims over ₹10 crores), the State Consumer Disputes Redressal Commission (for claims up to ₹1 crore), or the District Consumer Disputes Redressal Forum (for claims up to ₹1 crore).

Gather Relevant Information

Get all the facts and supporting documentation you need before you start working on your complaint. Invoices, receipts, correspondence with the vendor or service provider, and any other supporting documentation for your claim might be included in this. Clear and documented evidence significantly strengthens your case.

Format Your Complaint

Your legal complaint has to conform to a particular format and be clear and clear. Provide specifics like your name and location, the other party’s information, an overview of the events, the relief you’re seeking, and a list of supporting documentation. Make that the grievance is properly formatted, logical, and devoid of typographical errors.

Specify the Relief Sought

Clearly state the remedy you want the Consumer Court to award you. Make it clear what you anticipate, whether it’s a replacement, a refund, or compensation. Ensure that the amount claimed is in accordance with the value of your dispute.

Drafting the Cause of Action

Describe the events that led up to the conflict in chronological order in the “Cause of Action” section. Clearly state the shortcomings in the good or service and draw attention to the ways in which the other party has infringed upon your rights as a customer. Your complaint’s merit is strengthened by a well-written cause of action.

Verification and Affidavit

The majority of Consumer Courts demand that the complainant verify their accusations. This is confirming, to the best of your knowledge, that the facts stated in the complaint are true and accurate by signing a verification statement. For added legitimacy, include an affidavit with the complaint.

File Online

With the advent of the digital age, many consumer courts now accept online complaint filings. Visit to the relevant Consumer Forum’s official website and refer to the online submission instructions. Make sure you include all necessary paperwork and make any necessary payment.

Benefits of Drafting Legal Complaints through Lawyer

While it is not mandatory to hire a lawyer for drafting a complaint in the Indian Consumer Court, having legal assistance can be beneficial. Here are some considerations to help you decide whether you need a lawyer for drafting a legal complaint:

Pros of Hiring a Lawyer:

Legal Expertise: Lawyers are educated experts who possess a solid understanding of court procedures, consumer protection laws, and legal procedures. They can guarantee the legal validity and proper drafting of your complaint.

Strategic Guidance:Lawyers can offer strategic guidance on how to effectively argue your case, improving your probability of success. Depending on the nature and importance of the disagreement, they might also offer you advice on which forum would be best to file the complaint.

Navigating Complex Procedures: A lawyer may guide you through the procedural parts of filing a complaint, making sure that all required paperwork is in place and that deadlines are followed. Legal proceedings can be complicated.

Representation in Court: Having legal representation can be especially beneficial if your case goes to a hearing. If required, they can cross-examine witnesses and make arguments on your side while representing you in court.

Negotiation Skills: To discuss settlement options, attorneys might negotiate with the opposing side either before or during the court case.

Cons of Self-Representation:

Limited Legal Knowledge: It could be difficult for you to create an in depth and compelling complaint if you lack legal experience. Your case may be weakened if your complaint contains errors or mistakes.

Procedural Challenges: Navigating the legal system can be overwhelming for those without legal experience. A lawyer can help you understand and comply with the formalities of the Consumer Court.

Risk of Incomplete Documentation: Proper documentation is crucial in consumer complaints. A lawyer can guide you on the documents required and ensure that they are presented correctly.


Nature and Complexity of the Case: If the issue is simple and the facts are obvious, you might feel comfortable writing the complaint yourself. Nonetheless, matters that are complicated or include a lot of money could profit from expert legal aid.

Budget: There are expenses associated with legal advice. Think about your spending limit and compare it to the possible benefits of hiring a lawyer.

Personal Comfort: For simple cases, some people choose to represent themselves, while others want the assurance and direction that a lawyer can offer. In conclusion, having legal representation is not required, but it can greatly improve the level and impact of your case. Before choosing a suitable line of action, if you are not sure, think about getting some basic legal advice.

How to file consumer complaint online?

Here is a general guide on how you might file a consumer complaint online using the e-Daakhil system:

Visit the Official Website:

Visit the Consumer Court’s official website, if one is present in your area. There may be a website for each State Consumer Disputes Redressal Commission.

For the National Consumer Disputes Redressal Commission (NCDRC), you can visit their official website.

User Registration:

Some platforms may require you to create a user account before you can proceed with filing a complaint.

e-Daakhil Form:

Look for the option related to e-Daakhil or online filing.

Fill out the online complaint form with details such as your name, address, details of the opposite party, a brief description of the dispute, and the relief sought.

Attach Documents:

Upload scanned copies of relevant documents that support your complaint. These may include invoices, communication records, and any other evidence.

Fee Payment:

Pay any required fees online. The fee structure can vary, and details should be available on the website.


Once you have entered all the required information and uploaded documents, submit your complaint through the online portal.

Always remember to thoroughly review the instructions provided on the official website for the specific Consumer Court you are dealing with, as procedures may vary.


While filing an online legal complaint with the Consumer Court of India can be stressful, customers can successfully traverse this process if they have a thorough understanding of the Consumer Protection Act and a well-structured complaint. Don’t forget to select the appropriate forum, compile thorough evidence, carefully draft your complaint, indicate the solution you want, explain the nature of your cause of action, and have an affidavit supporting your claim. By doing these actions, you give yourself the power to demand justice and hold vendors and service providers responsible for any complaints you may have as a modern, digital customer.

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