Every organization must have a system to address customer complaints.
A Grievance Redressal Policy ensures timely and fair handling of issues, required under the Consumer Protection (E-commerce) Rules, 2020 and IT laws.
Expertkhoj helps draft effective, compliant, and easy-to-follow grievance policies for businesses and startups.
Understand customer touchpoints.
Define internal complaint workflow.
Draft escalation matrix & timelines.
Approve and publish policy.
Yes, under Consumer Protection E-commerce Rules.
A senior company representative authorized officially.
